FAQs

» RESOURCES » FAQs

Shipping & Delivery

03/24/2026

Shipping & Delivery

Safe, tracked delivery for custom silicone hoses with secure packaging and global shipping options.

shipping & delivery

Q1: What shipping methods do you offer?

We support sea freight (bulk), air freight (urgent), and express (DHL/FedEx/UPS/TNT) (samples/small orders). We ship to your designated port/address and assist with customs documentation.

Q2: How do you package products to avoid damage?

Export-grade protective packaging: inner dust-proof plastic bags, outer thick cartons/pallets, shockproof foam filling. Prevents deformation, scratches, and moisture during transit.

Q3: How to track my shipment?

We send a tracking number, carrier info, and ETA right after shipment. You can track online, and we follow up proactively to ensure on-time arrival.

Q4: What if goods are damaged/lost in transit?

We assist with logistics/insurance claims, provide proof of packaging/shipment, and offer solutions (reproduction, compensation, return) to protect your interests.